30+ Automated Messages. Zero Manual Follow-Ups.
ElevatorPlus sends the right message to the right person at exactly the right time — for every breakdown, PM visit, payment due, AMC renewal, and service completion.
The Real Cost of Manual Communication
Manual Follow-Up Overload
Your team spends hours calling clients for payment, scheduling visits, and sending service updates manually
Missed Notifications
Breakdowns go unacknowledged, AMC renewals expire, and payment reminders are forgotten — because there's no automation
Inconsistent Messaging
Every person sends different messages — no standard tone, no brand consistency across client communications
30+ Triggers. Every Channel. Zero Manual Work.
Breakdown Notifications
When a breakdown is reported, auto-notify the client, assign the technician, and send the field team — all within seconds of the report being raised.
- ✓Client notified instantly
- ✓Technician assigned by location
AMC Renewal Alerts
Automated AMC renewal reminders at 90, 60, 30 days before expiry. Escalate to management if renewal is not confirmed by 15 days.
Payment Reminders
Automated WhatsApp and Email payment reminders at 7, 15, and 30 days overdue. Escalating tone. All reminders logged against the client.
PM Visit Scheduling
Auto-notify clients before scheduled PM visits. Send confirmation when technician is en route. Send completion report on close.
Email Automation
All triggers available via Email too — quotation sent, contract ready for signing, job completed. Choose channel per trigger per client.
Custom Trigger Configuration
Configure which triggers are active, the message template, timing, and recipients. Different configurations per branch or client type.
Every Trigger. Every Touchpoint. Fully Configured.
The complete library of pre-built WhatsApp and Email triggers across all 6 categories.
Breakdown Management Triggers
5 triggers- Breakdown ticket received → Client gets acknowledgment with ticket number
- Technician assigned to breakdown → Client gets technician name, photo, and ETA
- Technician en route → Client gets live location link
- Breakdown resolved → Client gets completion report PDF
- Breakdown closed → Auto-trigger satisfaction rating request
AMC & Preventive Maintenance Triggers
7 triggers- AMC expiring in 30 days → Renewal reminder to client and account manager
- AMC expiring in 15 days → Second reminder with renewal quote attached
- AMC expiring in 7 days → Final reminder + escalation to branch manager
- AMC expired → Grace period notice to client
- PM service scheduled → Client notified of upcoming visit date
- PM completed → Service completion report (PDF) sent to client + review link
- PM overdue → Internal alert to operations team
Installation & Project Triggers
5 triggers- New installation project created → Welcome confirmation to client
- Project milestone reached → Progress update to client with photos
- Project delayed (client-scope) → Professional delay notice sent to client explaining reason
- Project handover ready → Handover appointment request to client
- Handover completed → Handover certificate sent + satisfaction survey
Sales & Quotation Triggers
4 triggers- New lead received → Auto-acknowledgment to prospect
- Quotation sent → Follow-up reminder schedule initiated
- Quotation approved → Contract sent for digital signature
- Contract signed → Welcome onboarding message sent
Payment Triggers
4 triggers- Invoice generated → Payment link sent to client
- Payment due in 7 days → Friendly reminder
- Payment overdue → Escalating reminders (7, 15, 30 days)
- Payment received → Instant receipt sent to client
Custom Triggers
2 triggers- Any form completion → Custom message with custom template
- Any status change → Configurable notification to configurable recipient
Old Way vs. ElevatorPlus Automation Triggers
| Process | The Old Way | ElevatorPlus |
|---|---|---|
| Breakdown Notification | ✕Manual call after delay | ✓Auto WhatsApp in seconds |
| Payment Reminders | ✕Staff manually calls clients | ✓Auto reminders by schedule |
| AMC Renewal Alerts | ✕Missed or forgotten | ✓Auto alerts at 90/60/30 days |
| Service Completion | ✕Field staff verbal update | ✓Auto notification with report |
| Consistency | ✕Different message every time | ✓Standardized branded templates |
What You Get With Automation Triggers
Proven outcomes from elevator companies that automated their client communications.
Automation triggers fire from real events in every module — breakdown raised, PM completed, invoice created, contract generated. The right message is sent automatically without any manual action.
Frequently Asked Questions
Can I customize the message templates for each trigger?
Yes. Every trigger has a configurable message template. You can include dynamic fields like client name, elevator ID, technician name, due date, and amount.
Can I choose which triggers are active per branch?
Yes. Trigger configurations can be set at the company level or overridden per branch. Different branches can have different active triggers and message templates.
Are all 30+ triggers available on both WhatsApp and Email?
Yes. Every trigger can be configured to send via WhatsApp, Email, or both simultaneously. You can also configure per-client channel preferences.