What is ElevatorPlus, and what does it do?

ElevatorPlus is a complete operations and field service management platform built specifically for elevator companies. It handles AMC contract tracking, service scheduling, technician dispatch, complaint management, and customer history - all in one system designed around the way elevator businesses actually work

How is ElevatorPlus different from a generic CRM or service software?

Generic platforms are built for broad industries and require months of customization before they can handle elevator-specific needs like unit-level service records, AMC renewals, or multi-technician scheduling. ElevatorPlus has these capabilities built in from day one - because it was designed exclusively for elevator companies, not adapted from something else.

How can an elevator company reduce customer complaints reaching the owner directly?

Customer complaints reaching the owner directly is a symptom of a missing complaint management system, not a staffing problem. The fix has three components: (1) **Structured intake** - every complaint enters a system (not a WhatsApp group or phone call) and is automatically assigned to a specific team member with a deadline; (2) **Visible escalation rules** - only unresolved complaints after a defined period escalate to management, so routine issues never reach the owner; (3) **Digital service history per unit** - technicians access the elevator's full history before arriving, reducing repeat visits for the same issue and preventing the "nobody knows this unit" situation. Graand Prix Elevators implemented this through ElevatorPlus and eliminated direct-to-MD complaint routing within weeks of go-live. The owner went from manually logging complaints in a register to reviewing only genuinely escalated cases.

Graand Prix Elevators: ElevatorPlus Case Study

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Graand Prix Elevators: ElevatorPlus Case Study

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Be the #1 elevator company in your market!

Be the #1 elevator
company in your market!